Return Policy for Paul Scents

At Paul Scents, we strive to provide you with the best shopping experience possible. We understand that sometimes a product may not meet your expectations. Our Return Policy is designed to give you peace of mind when shopping with us. Please read the following details carefully to understand our return process and how we handle returns and exchanges.

1. General Return Policy

We accept returns on most items purchased through our website within 30 days of the delivery date. To be eligible for a return, you must meet the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The item must be accompanied by the original receipt or proof of purchase.

We reserve the right to refuse returns that do not meet these criteria.

2. Non-Returnable Items

Certain items are non-returnable for hygiene reasons. These include, but are not limited to:

  • Opened or used fragrances
  • Gift cards
  • Sale items marked as non-returnable

If you have any questions about whether a specific item is returnable, please contact our customer service team.

3. How to Initiate a Return

To initiate a return, please follow these steps:

3.1 Contact Us

Before returning an item, please contact our customer service team via email at [email protected] or through our Contact page. Provide the following information:

  • Order number
  • Item(s) you wish to return
  • Reason for the return

3.2 Return Authorization

Once we receive your return request, we will review it and send you a Return Authorization (RA) number if your request is approved. This number must be included with your returned items for processing.

4. Preparing Your Return

4.1 Packaging

When preparing your return, ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging if possible. Include all original materials such as boxes, labels, and accessories.

4.2 Shipping Your Return

You are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.

5. Refund Process

5.1 Processing Time

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

5.2 Notification

You will receive an email notification once your return has been processed and your refund has been issued. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.

6. Exchanges

If you wish to exchange an item for a different fragrance or product, please follow the return process outlined above. Once we receive your return, you can place a new order for the item you wish to exchange for. Unfortunately, we cannot hold items for exchange, so we recommend placing a new order as soon as possible to secure your desired product.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the package. Provide your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue promptly, which may include a replacement or refund.

8. International Returns

If you are returning an item from outside the United States, please note the following:

  • You are responsible for any return shipping costs, customs duties, or taxes incurred during the return process.
  • Please ensure that the items are marked as “returns” on customs forms to avoid additional charges.

9. Contact Us

If you have any questions or concerns regarding our Return Policy, please do not hesitate to reach out to our customer service team. We are here to help!

  • Email: [email protected]
  • Phone: (334) 5600-634
  • Address: 1110 Ross Clark Cir, Dothan, AL 36301, USA

10. Changes to the Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

Conclusion

At Paul Scents, we value your satisfaction and are committed to providing you with high-quality products and excellent customer service. Our Return Policy is designed to ensure a smooth and hassle-free return experience. Thank you for choosing Paul Scents, and we look forward to serving you!